Return Policy

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Sonido Con Propósito

Last updated on September 15, 2023

At Suonare Piano & Voice Studio, we understand that sometimes, you may want to return a product or cancel a service for certain reasons. Below we detail our return policy:

SECTION 1 – RETURN PERIOD

  • Products purchased from Suonare Piano & Voice Studio can be returned within a period of 30 days from the date of purchase. The deadline is applicable to products in their original and unused condition.

SECTION 2 – Return Conditions

  • Products must be in their original condition, unused or undamaged.
  • All materials and products must be included in the return in their original condition.
  • Services contracted with Suonare Piano & Voice Studio may be subject to specific cancellation policies described in the terms of the applicable service contract.

SECTION 3 – Return Process

To start the return process, follow these steps:

  • Contact our customer service at (939) 200-6837 or via [email protected]
  • Please provide the following information:
    • Purchase order number.
    • Description of the product or service you wish to return.
    • Reason for return.
  • Our customer service team will provide you with a return order number and instructions for shipping the product back.

SECTION 4 – RETURN COSTS

  • If the return is due to Suonare Piano & Voice Studio’s error or a defective product, we will cover the return shipping costs.
  • If the return is for any other reason, the customer will be responsible for shipping costs.

SECTION 5 – REFUND PROCESS

  • Once we receive the returned product and have verified it, we will process your refund within 30 business days.
  • The refund will be made using the payment method you used for the original purchase, unless we agree otherwise.

SECTION 6 – CONTACT INFORMATION

For more information about our return policy or to initiate a return, please contact our customer service:

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